Refund Policy

Order Withdrawal

In order to avoid any misunderstanding, please read the following in its entirety if you are looking to withdraw your contract with us:

Consumers of Inflatable24 have the right to a fourteen-day period to notify their intention to withdraw their contract.

During this fourteen-day period, the consumer has the right to withdraw from their contract with us without the need of further explanation on their reasons to do so. This fourteen-day period starts from the day in which the consumer, or a designated third party, has received the delivery of our products.

To exert this right, please contact us about your decision to withdrawn your contract:

Deutsche Inflatable e.K.
Fabrikstr. 27d
DE-23568 Luebeck, Germany
Phone number: +49 451 1608635-0

To make this matter easier for the consumer use the withdrawal form template attached at the end of this article and send it back to us. In order to maintain the cancellation period, it is required of the consumer to send the notification of withdrawal before the fourteen-day period, starting since the reception of the product, expires.

If the consumer choose to withdraw from their contract, all payments received from the consumer, including delivery fees (only as long as they selected one of our recommended delivery methods), will be refunded within another fourteen-days period, which starts from the date in which the withdrawal notice was processed. For the refund, we will use the same payment method used in the original transaction, unless otherwise agreed with the consumer.

The consumer will not be charged a refund fee. We reserve our right to refuse or withhold the refund payment until we have safely received back the products or until the consumer provides proof (photos and receipt of shipping) that the package has been sent back and its in-transit, whichever happens first.

The consumer must return the products within the fourteen-day period, starting from the day in which the withdrawn notice was processed. The consumer is responsible for paying any shipping or delivery fee incurred in the shipping of the products back to us.

For products, which, due to their nature, cannot normally be returned by mail, they amount to 115 EUR. The consumer would have to pay for a possible loss of value on the products due to damages only if this damage is due to a handling that is not necessary of the nature, characteristics and functioning of the product itself.

The right of withdraw does not apply to the following contracts:

Contracts for the manufacture of products in which an individual selection of customization from the consumer is decisive or which are clearly tailor-made to the personal needs of the consumer. In other words, contracts for customized or custom-made products cannot be withdrawn and are therefore not refundable.

 (If you want to cancel the contract, please fill out this form and email it back to us.)

Withdrawal form template:

- To Deutsche Inflatable e.K., Fabrikstr. 27d, 23568 Luebeck,, Germany (DEU)


- I / we (*) hereby revoke the contract signed by me / us (*) for the purchase of the following goods (*) / and the provision of the following service (*)


- Ordered on the date (*) / received on the date (*)


- Name of the consumer (s)


- Address of the consumer (s)


- Signature of the consumer (s) (only when notified on paper)


- Date


(*) Delete as appropriate.